Home > Support
Support

Welcome to our Support Desk.
We won't leave you standing in the rain.

Gumboots

FieldCo provides superior technical support - combining direct telephone access to your account representative and extensive online documentation.

Telephone:  1-877-FIELDCO (343-5326)
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Online Documentation

Click on one of the links below for step-by-step instructions and answers to common questions.

 

Forgotten or Change a Password

If you forgot your password, it will need to be reset.  To reset or change it, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   the username of the account to reset and an email address where we can send the new password.

 

Change or Remove an Email Address

If you'd like to change or remove an existing email address, email the details of the change to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Email Configuration

This article will help you setup your email on your computer, and help you troubleshoot problems if it was already setup.

Read more...
 

FTP Settings

In order to use FTP on FieldCo's servers, you must have a valid account. Anonymous FTP is not permitted. In most cases, you will be assigned a special user account for ftp, but in some cases it may be your email account. Each account has a password assigned to it.

Read more...
 

How Website Hosting Works

The concepts behind the Internet are quite simple, and the Internet is amazingly flexible. However, the implementation of this flexibility results in a certain degree of complexity. This document will attempt to explain how hosting a web site works.

Read more...
 

Request a New Email Address

If you require a new email address, send the following details in an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it :

Read more...
 

Why Use a Content Management System?

If you've been wondering whether to use a CMS for your website, here is an excerpt from Techie-Buzz to help you with your decision.

Read more...
 

DNS Settings

Our DNS servers are:

  • ns1.secure.net
  • ns2.secure.net
Read more...
 

Web Hosting Setup

When your domain account was created you received an email that gave your your username, password, and some other information. This page explains what you can do with this information.

Read more...
 

How to build a home wired network

Now that many homes have more than one computer, the idea of a home network is becoming more and more relevant. Home networks allow multiple computers to share an internet connection, share printers, and share files among computers. A properly set up network will also greatly increase the security of your computer systems. They are inexpensive and simple to set up. This page describes how to do it.

Read more...
 
More Articles...